In businesses, acquiring new customers and retaining existing ones is becoming increasingly critical to compete and survive. Therefore an agile CRM (Customer relationship management) system is the answer to bridge the gap between business processes and customer expectations. Basically, a CRM is a set of processes to efficiently manage organizations’ interaction with clients and sales prospects. It mainly involves technology to organize, automate and synchronize sales, marketing, customer service and technical support. The goal of any organization is to keep the customer always in sharp focus.
The CRM module equips the student to:
After the course completion the student can find jobs in:
SAP CRM COURSE OUTLINE
(Version SAP CRM 7.0)
CRM FOUNDATION KNOWLEDGE
For most of the Base Customization topics relevant SAP SD concepts will be discussed in detail before covering concerned CRM Topic